Terms of Service

Messaging programme

WaitNook Queue Alerts is a notification programme operated on behalf of businesses using WaitNook. If you join a line and give a phone number and your consent, that business may send you messages about that visit — that you have joined, roughly where you are in the line, and that it is your turn. Nothing else is sent, and consent is never a condition of being served.

Message frequency varies with how busy the business is. A typical visit is a handful of messages, all within that visit.

Reply STOP to any message to stop receiving them. Reply HELP for help.

Message and data rates may apply.

Carriers are not liable for delayed or undelivered messages.

For support with messages, write to support@waitnook.com. How we handle your information is set out in our Privacy.

Who these terms are with

These terms are between the operating company named on this site and the business holding the account. A customer joining a business's line is not a party to them; what applies to a customer is the messaging programme above and the privacy policy.

Your account

You are responsible for what happens under your account, for keeping your sign-in details to yourself, and for the people you invite onto your team. Tell us promptly if you think somebody else has access.

Acceptable use

Use WaitNook to run your own waiting line for your own customers. Do not use it to send marketing, to message people who have not joined your line, to upload numbers you collected elsewhere, or to do anything unlawful. Sending messages to people who have not given consent through the check-in is grounds for suspension, and it puts every other business on the platform at risk.

Your customers' information

Information your customers give you stays yours to be responsible for. You decide what to ask them and you are responsible for having the right to ask it. We process it on your behalf, under the privacy policy, and we do not use it for our own purposes.

Plans and billing

The free plan is a plan, not a trial, and does not expire. Paid plans are billed monthly or annually in advance; annual is charged at ten months. You can change plan or cancel at any time and the change applies from the next period — we do not refund part-periods. If a payment fails we will keep trying for a few days before the plan lapses, and a lapsed plan drops to free rather than being switched off: your queue keeps running and nothing you have set up is deleted.

Availability

We work to keep WaitNook running and we do not promise it will never be unavailable. We do not currently offer a service-level agreement. Planned maintenance is announced in advance where we can.

Liability

WaitNook is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, including lost business or lost custom, and our total liability in any twelve-month period is limited to what you paid us in that period. Nothing here limits liability that cannot be limited by law.

Governing law

The governing law and the courts that have jurisdiction will be named here once the operating entity is finalised.

Changes to these terms

If these terms change materially, the date at the top changes and account holders are told by email before the change takes effect. Continuing to use WaitNook after that means accepting the new terms.